Final Week to Participate in RIPTA’s Online Customer Satisfaction Survey


Survey available through Sunday, April 30, 2023


Providence, Rhode Island, April 26, 2023 -- The Rhode Island Public Transit Authority (RIPTA) is reminding the public that there is still time to participate in its 11th annual Customer Satisfaction Survey, whether they ride frequently or infrequently. The survey is available on RIPTA’s website today through Sunday, April 30, 2023.  Each participant will be eligible for a chance to win a RIPTA prize pack which will include $70 of bus fare value on a Wave account.

To take the survey, customers can visit and click on the Survey Link or find the survey directly in English: and in Spanish: If anyone has trouble clicking on the links, they can copy and paste them into the web browser of their choice.

RIPTA is proud to be one of 17 transit agencies nationwide offering the survey this year, prepared by the American Bus Benchmarking Group (ABBG). The ABBG is an industry consortium representing mid-sized transit agencies that are seeking to improve their operations by working collaboratively and measuring uniform performance measures.  RIPTA CEO Scott Avedisian is past president of this group.

In addition to helping RIPTA, the combined survey results from participating transit agencies will help establish best practices in public transit. For more information about the ABBG and its members, please visit